Services Disconnected Before Requested Date - Doomed to live without internet for 5 days

dyingfromStress

Hi

My name is {edited for privacy} and I am a Verizon FIOS customer from New Jersey. Phone No listed on the Verizon Account{edited for privacy}

I wanted to bring to your attention the nightmarish experience that I am being put through today (which still continues even when I am writing this email).

It all started with my call to FIOS Customer Support to request for a disconnection of my Internet/Cable/Phone services from my apartment in NJ as I am relocating to Kansas for job. I requested for disconnection from 06/30/2014 (effective from 06/30 I wanted all services to be stopped). The 'irresponsible' executive at Verizon FiOS entered the date of disconnection as 06/19/2014 ( which is today). As proactive as always FIOS immediately disconnected all the three services.

This happened at 3PM EST today and is unresolved even at this point (around 5hrs). Here is the ordeal I am going through

1) I am currently in Kansas City for some meetings and I am not able to reach my family (my wife and son).
2) I have spent three hours on phone with your customer service only to tossed around with different departments and not able to concentrate on my job,
3) My wife works on projects that she gets on the internet. Due to the proactiveness displayed by FiOS /Verizon that too has been jeopardized.
4) They are living alone in NJ and I am really worried that I am not even able to talk to them

If any of you guys have some element of humanity left in you, request you to take the necessary steps to help restore the internet connectivity back.

I just got off the phone with one of your customer service executives who told me that they can do the reconnection only on 06/23 which is another 5 days from now. I hope you understand modern day life without internet.

I am dying from stress.

Thank you very much for a memorable day.
{edited for privacy}

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.