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All scheduled and series not recording on QIP-7232 2 Multi-Room DVR

For the past several days, my DVR won't record any shows scheduled - series or individual shows.

In the DVR history, each show shows an explamation mark wrapped in a blue triangle. The detailed message states "this program did not record. The recording was canceled when the channel was changed.

Nobody is changing the channel. I've tried testing a recording and standing in front of the receiver when the program was to record - stll same things.

The DVR has been rebooted; in home Agent run multiple times and to no avail. All network and status information checkout fine. Router has been rebooted, disconnected, etc. Again - nothing changed and miracuously I now have this issue.

In the past several months I've spend about 8+ hours on the phone with DVR, STB related issues. I'm at the end of my FioS experiment - which has been in my home for 3+ years now. With DirecTV and Tivo I had 10 years of flawless service. I long for those days.

Comments

KH-OrnEsh1

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

cicorias

I'm well aware of the avenues for obtaining support. But, support is horrible through Verizon. You wait sometimes an hour for a human. They put you through all their diagostic steps to no avail. And, then they just replace the receiver.

When I ask them to send a tech to the location - they have no response.

Their equipment stinks, their service stinks.

You've added no value to the question. I had hoped some other poor fool like me had a similar issue and was able to self-fix it, becuase Verizon surely can't.

Joelfreak

This has been happening to me as well for the past 2 days.

Mev72

That is happening to me as well and it's annoying. I too was hoping someone would post a solution

Mev72

I did a quick fix online and it looks like it fixed the issue for me but I'll keep you posted

Saveglamis

Where is this quick fix? I have been having the same issue for a few days, the worst part is that it records all my kids shows without any problems, I called tech support, rep said he had never heard of the issue, put me on hold while he talked to tier 2. Asked me a few questions like did I make sure my shows were higher priority, I told him to let me talk to tier 2 because I didn't need an inept middleman. He transferred me to his supervisor, not a tier 2 rep, who said he was aware of the issue, and that it had to do with a national network upgrade, and the official answer is "a fix will be released first part of the year". Hopefully this is monitored by a vz employee so they aren't surprised by the California puc complaint I will file if not cleared by tomorrow.

tanyarachel1

we are also having the same problem and would love to know if there is a fix out there---service has been of no help.

Hubrisnxs

FYI - I can only check repair visits with www.verizon.com/repair I have tried every which way under the sun to schedule a repair visit, and I can't. that site doesn't let you make a repair visit.

cpa34

I have the same problem. I already had a TIVO DVR. I have been nothing but frustrated here. My 5 year-old TIVO series 3 is way better than this, because it works, everytime, no freezing, no weird skipping forward takes me back, no delay in letting me watch my recordings and beginning playback, and certainly no skipping all my recordings for no good reason. Not to mention that I can set things to record by keyword (so my Real Madrid games get recorded no matter what channel they are and what the channels call the program). I just ordered two more TIVOs, and two cable cards. As soon as those are installed, the dvr and set-top box they are replacing will be sent back. I am very busy, pay a lot for my tv and for this subpar DVR package and have no time for this nonsense.

CGK2

Same issue here, with no multi-room. Any solutiom?

cicorias

Well, for me, after several weeks of "other" issues - such as onscreen notices saying "you don't subscribe to this channel" popping up randomly, on recordings, etc. I just got sick and tired of Verizon's crappy implementation, support, etc.

So, I just signed up for DirecTV, moving internet & phone to Cablevision (maybe I'll keep FioS for internet - but i'd go with Vonage if I do).

I had DirecTV prior to this for 10 years; in the past year, I've spent about 40+ hours on the phone with Verizon - and it's all "swap out the receiver's to no avail.

sputnik2

Just checking to learn what my dvr could do and your post came up. I have different problems. Some time it records for hours and sometimes it won't at all. Have not called cust svc because it's such a pain. After 1 year, I am still trying to get the $100 pre-paid card they promised. I sent email (they said 48 hrs), after it "sent" a message said within a week. It's been longer and nothing. Installer put 3 apps on my pc without telling me and used a splitter to run 2 HDs and 1 router off one coax cable. 6 months ago I did call about my record issue and they sent me a new remort to fix it???

I hope I get the 100USD soon - but if not, I am going back to Direct. You call them, they answer in 2 rings. To be fair, my verizon Internet is Exellent!. 25Mbps down and almost that up. I have to keep that.

Hope you don't mind my rambling but I think it fits with the tenor or your post. Incidently I am retired from large intl airline and used to sell their computer system worldwide (before the PC - just "dumb" terminals). When the computer went down the folks at the mainframe site always posted the time it would be back up. In truth, they did not know and sent out the message to cut the number of calls they'd get. I wonder how that in-home agent really works....

Good luck - hope by now your all fixed up or back to one of your old and reliable providers.

Sputnik

JDou

I just started having this issue on Feb 5 2013. You said you fixed it by doing something online. Can you please elaborate?

Anyone else solve this problem and care to share how?

teetucker

I have been having this issue since last December ... I have had four DVR's and a new router and it still have not fixed the issue. The DVR just deletes programs at random and records randomly. The only way to ensure that a program will record, is to be sitting right there when it comes on. The DVR will also start recording and just randomly stop in the middle of a program. This is so frustrating.

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