Bill from CMR Claims in Oklahoma City, OK

We have a case just like one in another thread where I nicked our Vierizon Fios line because it was only buried two inches deep in an unexpected place across the middle of our back yard. When I called Verizon Service about it they assured me that there was no fee for the repair. Verizon came out and repaired it on May 8th and now over two months later I got a bill from CMR Claims for $168. If we had known they would charge us that we wouldn't have bothered having it repaired and would have just switched internet providers.

No one at Verizon even knows about this bill and cannot help me, I was transferred all over the place. Gene at CMR Claims says there is no requirement for phone cables to be buried, they could just lay on top of the ground. If they had laid it on top of the grould I would have at least seen it! Who is this company and are they even affiliated with Verizon? Can anyone put me in touch with someone at Verizon who can help get this resolved?

Accepted answers

[Deleted User]

Hi BrendaW,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

All comments

[Deleted User]

Verizon_Support

Hello BrendaW,

Glad we could get everything taken care of for you. Please let us know in a new public thread if you ever need help with anything else.

Thank you,

-Jeramy

dfw38

I have read several forum posts where people appear to have the same issue that I do.

I received a bill from CMR Claims Department in Oklahoma City for $240.94 for a "DROP WIRE". I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill.

The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.

QUESTION:

1) Why did not the Tech informathat the repair would come with a cost.

2) How can I be billed afterwards for work that I have not authorized or approved?

3) Why do I receive a bill directly from Verizon's 3rd party vendor, CMT. I am a FIOS subscriber and expect to deal directly with Verizon - not your vendors...

I tried Technical Support, who sent me to the Billing Department, who said they would investigate and that where we are now.

Someone please help,

>TM

[Deleted User]

Hi dfw38,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

dfw38

UPDATE: I got a private response back from Verizon a Agent named Jess wrote that that bill should not have gone to me. He asked that I clicked a chat link to get this taken care of.

I did and then chatted with a Agent named Robert who asked for my contact number and told me that some field specialist would contact me to resolve this. He said that their endgoal was to get this claim closed and I should owe nothing.

To be continued...

dfw38

UPDATE: so Verizon reps kept bouncing me around to other departments and then in the end, after several weeks, refered me back to CMR.

CMR rep was very stern and demanded payment. She claimed that Verizon has the right to use 3rd party vendors and that these 3rd party vendors could do work for Verizion that will be billed to me. Even without Verizon letting me know ahead of time. She lower my bill to $180 form $240 and said that I had to pay. At this point I gave up and paid.

Extremely disappointed with Verizon for the handling of this issue. Will for sure look to see if I can get AT&T Uverse instead.

kdp11

I have also been billed from CMR in OK. I called 811 before digging and the area Verizon marked is not where the drop wire was located. The ground was rock hard and my sewer line had to be replaced since it was cracked. It is not our responsiblility to pay to repair a wire that was placed over a sewer line! I'm outraged! Can anyone help me get this resolved?

[Deleted User]

Hi kdp11,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

dfw45

Hello,

I have also been billed from CMR in Oklhoma for some work they describe as "Frontier cost to repair". I have been emailing back and fwd with a person called {edited for privacy}, but they insist in sending me a bill for $334.68 that I don't know anything about and never asked for that service. It has become to be annoying!... Please your help to resolve this asap.

Claim # {edited for privacy}

Bill # {edited for privacy}

Thanks

[Deleted User]

Hi dfw45,

If CMR is billing you for work performed for Frontier, you will need to work directly with those companies to dispute the claim.

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.