Moved to an apartment 8/2016 and started Fios services. Purchased a home and moved end of 4/2016. We cancelled the account at the end of April 2016 and opened a new account in May 2017 @ our new address. We were initially planning to switch to Time Warner, but Fios internet is superior (this is the reason they closed our old account and needed to open a new account rather than transferring service).
We moved to our new address 5/2017 and since then have been using Verizon Fios. At the end of August of 2017 I received notification from IC System that the account was overdue and had gone to collections. I contacted Verizon, they explained the bill was an amount from this old account that was never paid. I reviewed the validity of the bill and paid it on the spot $158.45 once the customer service advisor explained where it was coming from. I could not understand why the bill never surfaced since we still have Verizon.
IC Systems had the debt since August 19th, I spoke with Verizon 9/5/17 paid it, and it posted 9/8/17. Now my credit report states failure to pay an account.
My frustration is that the first notification of delinquency was from a collection agency despite having an active Verizon account. Second, the account was with a collection agency for <30 days and now reported on my credit report despite being told that it would not be reported! Please help.
