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Pre paid visa card for triple play sign up

Hello

I was promised a 200.00 prepaid visa card for signing up with the triple play for a two year contract and have not recieved my card. Please help me resolve this issue.

Thank you

Allison

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[Deleted User]

Hi alliewatson,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

jcruiz1977

Dear Verizon Moderator,

Going to Verizon Support page or calling customer service has gotten us no where. I too, like Allie, was promised a prepaid card and 10 months later I still have not received it. I've made many calls and I keep getting bounced around with no resolution. There is a lack of professionalism and deceiving gimmicks on Verizon's behalf just to lure new customers. I'm happy with the services I receive just disatisified with the customer service.

[Deleted User]

Hi jcruiz1977,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Hello jcruiz1977,

We never heard back from you regarding your private support case and we are closing it due to no response. Sorry for the inconvenience. Please post to the public thread if you have any other questions or concerns.

Thank you,

Rachel_VZ

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