Hello. In early October, we had landscaping work down. We called the State of PA, who ordered all the utilities to come out and mark their lines, this cost $100. Verizon never came out, and our line was cut in error by the landscaper (who assumed everything had been drawn).
Our house is for sale, and we have a bus stop out front. Verizon came out, put a temporary wire there. They said they would schedule someone to come out and bury it. I explained my sense of urgency. My husband could not mow the lawn for showings, it looked horrible, and we had kids playing near it. When I called a week later (as no one arrived to fix this issue), I was told there were no notes on my account, and no ticket was ever opened. That rep opened a ticket, and the line was buried one week later. The rep told me, for the $100 charge to the State and Verizon's failed follow through, and for the inconvenience of a live wire on our yard, to call after it was buried and I would be credited each day.
I called on Friday, 11/1/13. Again, told no notes on my account of the incident, and had no idea what I was requesting. Although I was assured, I just had to call after the line was buried to receive my credit and let them know the job was complete. I asked to speak to a supervisor, I was placed on hold for over two hours! Then, I was disconnected.
I tried to use the online chat, that rep said that she could not assist me. No one knows about the issue or my promised credit.
I work for a large company, we can pull phone calls at any request. However, no one at Verizon can pull a phone call to see what was promised?
This issue all began with the failure of Verizon coming out to draw my lines. We paid $100 for a service that was not fulfilled. I have had nothing but issues with Verizon since I joined, yet no one at Verizon would know that, because no ones documents my account.
Please, can a supervisor please contact me.
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