......that the number one asked question, and never acceptably answered, is how to file a complaint about customer service?
If I worked for Verizon I believe my self worth would be so low I would cry myself to sleep every night.
I would probably think about joining some sort of online support group for inadequate customer service representatives, if I had connectivity that is.
I have to laugh at this or I will despair. I had better connectivity in a Congolese hotel last year.