Not being billed at advertised price -- after two agents still wrong

dcjeff

I ordered 15/5 FIOS online at a promotional rate. After receiving my first bill, however, none of the promotional discounts are being applied. I have talked to two agents, and both have said they had to open a "ticket" to fix my bill, but after over a month, nothing has been fixed. I am being charged $45/mo higher than I should be, and have both the order confirmations, and the advertisements of the rate, that show what my bill should be.

Can this please be escalated to someone who can fix my bill?

Thank you.

[Deleted User]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.