COMPLAINT - FIOS Sales Reps are LIARS beyond belief

FiosLiedtome

I was moving to a new place where I had a choice with Optimum or FIOS. Figuring I am a 4 1/2 year FIOS customer and a 19 year wireless customer, I made a huge mistake thinking that someone would be honest with me about the cost of moving services. The fantastic liar answered the phone and I explained that I wanted to potentially move services but I wanted the EXACT same channel line up with a similar monthly expense. Of course he lied and said No Problem, I will even give you the Gigabit connection and expanded DVR so you can record up to 6 shows at once. He emailed the paperwork and he says, oh dont worry about the $99 dollar transfer fee, just agree to it and then you will get another email waiving that fee. Installation goes fantastic. Then I realize all the lies that I have been told. Lie #1 - I only have the standard DVR to record 2 shows, ok, I'm over it. Lie #2 - wow, thats strange I dont get CNBC like I use to. turns out I didnt select it, but for another $20 I can have it. Service rep waives fee for a claimed 2 years. Lie #3 - I receive my bill today and no surprise the $99 fee is still there. I call the service representative and shes so sorry that nothing can be done. I tell her to find a new job with a good company rather than this company that lies to anyone on the phone. Lie #4 - the credit for the additional channels was only applied to my account for 1 year, not 2 years like the liar I spoke to told me.

Best news ever, I will happily cancel all my verizon wireless and I will describe how I was treated to all of my neighbors.

[Deleted User]

Hi FiosLiedtome,

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