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Moving ONT

I am currently planning some remodeling. As part of this, the wall where the Optical Network Terminal (ONT) is mounted is to be removed. I am looking for any FIOS technical specifications to see if what I want to do will work. Where might I find this information?

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armond_in_nj1

@Grego wrote:

I am currently planning some remodeling. As part of this, the wall where the Optical Network Terminal (ONT) is mounted is to be removed. I am looking for any FIOS technical specifications to see if what I want to do will work. Where might I find this information?

Which specifications in particular are you trying to locate?

In general you can move the ONT without consequence, as long as you do not disturb the connection between the ONT and the fiber cable. I think that's a very difficult hurdle.

In my installation, the install tech left a very significant length of optical cable at the ONT location, presumably for future repairs or adjustments. However the equipment he used for the actual connection was quite specialized and even though I have quite a bit of experience with home network wiring, I am pretty sure I would not be able to duplicate what he did. You are probably going to have to consult Verizon Communications directly for the changes you have in mind.

Grego3

@armond_in_nj wrote:
You are probably going to have to consult Verizon Communications directly for the changes you have in mind.

I guess my reason for being on this site today was to get in touch with Verizon Communications. Is there a location on Verizon.com to take this issue? If not, maybe the best number to call?

Thanks

walt178

@Grego wrote:
Is there a location on Verizon.com to take this issue? If not, maybe the best number to call?

You can go to support and click on the "Contact Us" button in the top right corner.

Or call 1-800-VERIZON

Grego3

Thanks for the information, but it didn't help. I tried the online chat option on the support page. The technician on the other end did not have the information I needed and did not seem to know where to find it. The 1-800-VERIZON phone number tried to sell me some kind of a rebate card. When I didn't bite, it hung up on me. I tried it multiple times. Very frustrating.

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