CMR Verizon Claim

Mel17737

Hi I recently got a CMR claim for $4,334.60 drop wire damage. I did not damage anything. The Verizon installer came out drunk as a skunk and rude as all hell. He kept accusing me for for line damage. I told him it was not me. I know some Lowes trucks and Utility trucks come out here often and told him that it was possibly them. I also reported him to my ISP Earthlink at the time for being rude and obviously drunk. He wreaked of alcohol! This claim needs to be dropped! I will contact the corperate, The FCC or whatever I have to do!

[Deleted User]

Hi Mel17737,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.