Verizon is chargin me for a router that I returned

Eli441

I recently upgraded my router. When the Verizon representative gave me my new router, I gave him my old router, assuming that he would return it to Verizon. Verizon emailed me the other day saying that the router was never returned and they will charge me $100 for it--but I did return it! This is tantamount to stealing $100 from me. I tried to call to complain, I was told they would take care of it--but I see it is still on my account as not having returned it. I have no use for this router, I was happy to see the Verizon rep take it--but he obviously neglected to take care of this.

I am a long time Verizon customer, and as you might imagine, I am disappointed by my treatment from Verizon on this matter. I tried to call, but keep on being sent in circles. How might this be rectified?

MrMatthew1

Hi Eli441,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.