I have been a customer of Verizon Fios since May 29th, 2010. I am able to sign on to Verizon's site to look at my account. I can see my account, my billing, and have even programmed the DVR using the website. In those aspects, it is a cool tool to have and use. However, I have been having one major issue since day 1. I have made countless calls to Verizon and nobody seems able to fix it. So here it is. I sign in to my account successfully. I click on the account home tab. It brings me to an account overview main menu. On the right there is an area for account actions. I click on the tv tab and then Add/Change Channels. Now, on my father's account, or my sister's account, I think this is a great tool. You can see all the channels available to add or delete, you can see what specials are being run as well. However, when I click on this tool, it does not work for me. I get a message that says Please Contact your Verizon Local Business Office. I know that I can call the office, but why can't I have this same tool that everyone else has? I don't understand why it works for others but not me. I also don't understand why they can't figure it out at the office. There have been several technical glitches in the few weeks I've had the service. It has me considering cancelling it altogether and going back to the cable company. I never had such **bleep** issues with them. All I ask for is a fully functioning service. That doesn't just include TV/Internet/Phone. It also includes the tools to manage the account like the Verizon website that won't work for me.
