This Verizon company is a mess. Got new router which I didn't really want, was happy the way it all was , put it in, now printer will not print, have no idea what the technical jibberjabber means and took quite a while to even figure out how/where to post this. Verizon is a mess for customers that do not have a tech degree. I tried calling but was on hold way too long, but they manage to figure out billing pretty quick.