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FiOS WD FiOS DVR Expander with Correct IMG and Motorola 7216

Purchased the WD DVR Expander with correct # (as indicated on the FiOS TV Central site). Have the correct version of the IMG and a Motorola 7216 STB. Hooked up the DVR Expander and followed all of the steps to enable more storage (which included a few reboots of the STB). Won't recognize the Expander -- Called the FSC -- unable to locate issue -- also used In Home Agent and did whatever I could do on the STB to try to resolve -- still cannot get the STB to recognize the new hardware. Any suggestions??

Thanks

Comments

Anthony_VZ

To rule out it being a problem with the drive, please connect this drive to your computer and see if the computer can use it and copy files to it.

bc391

i am having the same issue. i can not connect to a computer to check the drive, as the model recommended by verizon is eSATA only WDBACS0010HBK-NEVZ

the drive powers up and i can hear it spinning, it just wont be recognized by the dvr

sth103

I am having very similar problem. New Western Digital Model# WDBACS0010HBK. Worked briefly (was recognized) then no longer recognized by DVR. Multiple reboots, power cycles, etc. but no luck. Disk is lit up and spinning. Replaced with a second Model# WDBACS0010HBK and same issue. Hard to believe two disks in a row have gone bad, but ???

Rocky18

I had the same problem. My fix, I just held the power button on the drive and up poped the message that a unknow storage device has been found. Do you want to Accept or Reject this device. I hit accept. Drive is now connected. Go to DVR in the main menu scroll to settings "Expanded Storage" Format the drive and done. It's actually working better then the internal drive. By the way this is with the WDBACS0010HBK-NEVZ 1t With the AV option

XLR

I had the very same problem and eventually (After lots of troubleshooting including replacing my DVR) exchanging the external WD expander solved my problem. Of course the replacement DVR has a 500GB HD so I no longer really need the external drive after all that trouble. I believe the HD's have a three year warranty from WD. I learned the hard way after loosing several months of HBO movies stored up for winter viewing!

lsfields

I bought an approved WD AV drive and simply cannot get the DVR to recognize it. I have the correct IMG and a Motorola 7216, too. I really don't know what to try now that I've gone through every possible fix I could find in the forums and blogs. The drive is definitely functional. Any new ideas?

Hubrisnxs

last time I had the problem, I had to reboot the router first, and then the set top box, and then try to install the expander, and it worked after both reboots, but not after only rebooting the set top box.

NOVAguy

Like the other posters I purchased the WDBABT0010HBK-NESN 1TB DVR expander listed by Verizon as compatible with the the Motororola QIP7216 DVR. Following the directions for expanding DVR memory on the screen I initially found the DVR was not recognizing the unit. I called WD Technical Support and they informed me that this unit is not listed as compatible with the Motorola QIP7216, they only listed TIVO units as being compatible. I read this posting board and followed the hint of other users of pressing and holding the power switch button on the ESATA drive. I then got a pop up menu that indicated a new drive had been detected and asked did if I wanted to add it as an external memory. I answered OK and then used the standard Expand Memory option from the DVR sub-menu. The unit is now recording on the external memory. Unfortunately it appears the only way to know this little trick is to read posting boards like this one. The directions that come with the WD unit are nothing but a couple of idiot level diagrams showing where to plug in the cables ( If you need these diagrams you should not even be trying this). Amazingly their technical assistance people don't seem to know the simple step described here. Good luck, just do this extra push and hold of the power button on the drive and the installation is straight forward after that.

Gateguru

THANK YOU !!

My Motorola QIP-7232 P2 did not recognize my WDBABT0010HBK-NESN 1TB DVR Expander and following the tip to just press and hold the power switch button on the ESATA drive also worked perfectly for me. 🙂

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