Neverending VOD issues

elizabeth122

Here it is early Sunday evening and the VOD feature does not work again. It seems to be the worst on Sundays and Mondays after midnight.

Although I am resigned to the fact that my VOD will not work at least one day out of the week (if I am lucky it is not more than one day), it is now happening between 7PM-midnight.

I have already returned a set top box and the return process was a fiasco and nothing but aggravation. The issue is not the box; the issue is when Verizon schedules maintenance work whick is WEEKLY/WHENEVER THEY FEEL LIKE IT.

I am not wasting my time doing the hokey-pokey disconnect-reboot dance. I am sick of spending time on the phone, participating in the utterly usless "chat", as well as sending emails to customer service (which I admit can be hysterical since English is not the first language of the people responding; they simply string together stock phrases).

I need to ring in the new year with a new provider.

[Deleted User]

Hi elizabeth12,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.