Verizon has the worst customer service for installation that I have ever experienced for any company making house calls. I ordered FIOS TV/BB/Voice on June 20th with install on June 26th. Received voicemail June 25th that installation was canceled due to some missing hardware on the network. Informed that it should be in-place and can re-schedule mid-July. Never heard anything from Verizon. On July 17th called Verizon to inquire. Was told "yes" hardware was now in place and I could re-schedule. Rescheduled for today July 23rd 8:00-12:00. At 10:00 today received voicemail from installer "Dave" saying they could not install today because there was "no video light". No call-back phone number. Nothing was stated about when this would be corrected. To find out my status, spent an hour on the phone with 4 different Verizon customer service reps, with the last one taking my phone number and promising to call back within an hour. 4 hours later - nothing heard. My wife has had to take off from work twice. I'm going to start looking at Charter and AT&T because they both have fiber in my backyard. Warning to new customers, If the Verizon website says FIOS is available - be skeptical. Oh and I loved the 4 nagging e-mails and 1 voicemail requesting that I confirm my installation! Nice touch Verizon!
