New router does not see the Internet

Question

I replaced my MI424WR Rev. D with a new MI424WR Rev. I. The old version D work very well put I wanted the WPA2 sercuity of the the new router. I follow the instructions that came with the router and hooked up the router as instructed. Lights on the router started to light up and turn green except on: The Intnet light. After waiting ~15 minutes, I went through the usual procedure of checking the cable, unplug the router and replugging it in and resetting the router. I even reset the ONT. I was wondering is there something else I can do before having to clean out the closet and call in a tech to see if he or she can fix it.

Telcoguru · Accepted Answer

You need to release the IP address from the old router. You can also plug in the new router and call Verizon and have them do it.