My parents decided to get rid of some phone (land) lines to cut down on the phone bills and one of them happened to be the 'primary' phone number tied to the internet/billing account and now I can't access some of the functions on the account because the primary phone number isn't linked to the account anymore...
You try and figure what that means... this is the system Verizon came up with... tieing the account to the primary phone... and what happens to the account when the primary phone is no longer associated with the phone number.
I don't know how to more accurately describe the problem.
I'm having problems accessing the Verizon account, because the primary phone number/line was disconnected.
Maybe someone could look into it, or someone could bring up the subject at the next meeting on process improvement.
