Child Item

Site Totals

61399 Questions Answered 270 Categories

DVR keeps freezing - third STB

Hello- I am on my 3rd Verizon STB due to DVR recording failing and freezing. We have had it with FIOS and want to switch to another company. Does Verizon have a "lemon law" type of setup in place? We feel it's not fair to have to pay yhe ETF. We just want something that works, and Verizon has had plenty of chances to resolve this.

Comments

Telcoguru

Turn on your TV and STB. On your remote press the STB power then the OK button then the OK button again in order. You will end up on the diagnostics screen. Go to Connected Home.and hit the right arrow button. Press the down arrow 3 times you will see the Moca Matrix. You do not want to see any numbers below 180. They should be in the 200's if they are good. If you see low numbers you either have bad coax somewhere or a bad splitter causing an issue.

jcw308

That combination didn't work.

Telcoguru

You need a short pause between each press of the button.

MattinMD

I have had nothing but problems with the DVR since I switched to a Verizon package: freezing, skipping, failures to record, and needing to reboot every 2-3 days. Nothing seems to help. I would switch back to Comcast if I could keep my email address.

Child Item