FIOS Double Talk

JBlynch

Just renewed our service for two years. Was promised a prorated bill, but still hasn't happened. The CSR stated our bill would be updated yesterday and it wasn't. Called again today was told sorry no prorated bill will happen. So Verizon promised one thing once you sign up and then takes it away..should have cut the cord. Horrible way to treat a long time Verizon customer. I have spent over an hour trying fix this, no use... I do not like being lied to. I am considering canceling the servicd and moving on to another vendor.

[Deleted User]

Hi JBlynch,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.