Very simple problem. I have an IMAC and am paying for McAfee internet security. It is beyond Verizons ability to install this product to my computer because they have an erroneous "order pending" for several months. They can't seem to cancel the false order pending which somehow prevents my downloading the security package. I have spoke with a half dozen supervisors and agents, they still can't fix their own system.{edited for privacy}
The insult is added by promises to call back at specific times. ALL of which were not honored.
Four different supervisors looked at this case and all were unable to fix it. Requests to speak with a supervisors' supervisor were denied.
You would very hard pressed to find less competent customer service.
