This is unacceptable services from Verizon

ButchTx7

I just upgraded to FIOS Ulitmate only to find out that it will not be installed until August 8, 2014 almost a month from now..!!! When I spoke to online chat person, they could not help. This is not a good business practice to be a month to upgrade a service. What if I was a new customer?? They would not buy the service. There was no memtion of this when I talked to the person about the upgrade which is certainly a "bait and switch" tactic to not fully disclose that it will be a VERY LONG time to get new upgrades installed. I think it is all automatic anyway. I dont think a technician comes to home to do this. WHAT IS THE PROBLEM, VERIZON. I will certainly tell EVERYONE I know about this issue for sure.

Leon

[Deleted User]

Hi ButchTx7,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

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