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Verizon sticking it to their cutomers

I have been a customer for just over two years with fios. In the past I have had nothing but good things to say but that's about to change. I got an e-mail today saying starting next month they are taking 10 channels away from me and charging me the same. Now I'm part way through my two year agreement on my contract and it looks like they are breaking that contract with me.

If I was to canel they would charge me an early termination fee!

So what do they really think about their customers we hooked them now l{please keep your posts courteous}smileymad: Smiley Mad

I have referred quite a few customers to their fios system that won't happen anymore. Anybody who asks about Verizon my response will be stick with who you have.

Comments

prisaz

@exlieut wrote:
I have been a customer for just over two years with fios. In the past I have had nothing but good things to say but that's about to change. I got an e-mail today saying starting next month they are taking 10 channels away from me and charging me the same. Now I'm part way through my two year agreement on my contract and it looks like they are breaking that contract with me.
If I was to canel they would charge me an early termination fee!
So what do they really think about their customers we hooked them now l{please keep your posts courteous}smileymad:
I have referred quite a few customers to their fios system that won't happen anymore. Anybody who asks about Verizon my response will be stick with who you have.

What 10 channels? I did see where they were cutting some of the west coast feeds for us in the East. It would help everyone if in your post there were more details. Where are you located and what channels???

I know you don't want to hear this but the TOS says they can do that. Everyone agreed to it when the took the service. Let's hope they don't go to far. I only know of a couple I lost. But then they added some stuff.

Subject to applicable law??? Any lawyers out there? I guess it depends on the local franchise agreement, State, and Federal laws. I understand they are offering month to month bundle options now. I wonder why. I am locked into a two year deal that started in April. I wish I had that option because I was thinking of dropping voice service. But the discount they gave sort of compensated for the difference.

http://www22.verizon.com/terms/files/FiOS_TV_TOS.pdf

"3. SERVICE CHANGES.
Subject to applicable law, we reserve the right to change, re-arrange, add,
delete or otherwise modify the Service at any time, with or without prior
notice to you, including changing, rearranging or otherwise modifying
our Programming packages, the selections available in those packages,
the Equipment, and any other features, products and services that
we offer."

leroy55

I'm located in eastern pa. Off the top of my head MGM HD, Hallmark HD/SD, Comedy channel for a total of ten in the middle of my contract. That is what is the upsetting part.

Dear FiOS TV Customer,

From time to time channel lineup changes are necessary to improve our content offerings. We will therefore, be making some changes to our current TV service packages on or after August 19th, 2010. However, if you have recently changed to one of our new 2010 TV Packages on or after January 17th, 2010, you can disregard this notice.

Please select the following link to review these package changes.

Channel lineup changes

Thank you for choosing Verizon as your entertainment provider.

Sincerely,
Verizon Online

spacedebris

I think he is talking about the channels that were being removed from the old essentials and pre 2010 extreme HD packages.

- Hallmark Movie Channel
- MGM HD
- World Fishing Network
- Cars.TV
- Comedy.TV
- ES.TV
- My Destination.TV
- Pets.TV
- Recipe.TV

This has already happened for a lot of people but now its his turn. Same discussion that was happening on this thread

http://forums.verizon.com/t5/FiOS-TV-Programming/Loss-of-channels-amounts-to-a-price-increase/td-p/214457

This is an old issue rearing its head again as it moves into a new area.

If you want to keep those channels just get the new package. Otherwise, Verizon can and does add and remove channels at their discretion.

film111

@spacedebris wrote:

If you want to keep those channels just get the new package. Otherwise, Verizon can and does add and remove channels at their discretion.

Sadly, if one has been enjoying MGM-HD, in order to keep it that person now is forced to pay extra for EPIX, RedZone, and whatever other less-desired channels may be included. Legally allowed but pretty reprehensible from an ethical and consumer standpoint.

mellomanpr

Ok, you have the right to change the packages, but in my case the channels have not only been taken away, but my bill has been increased by $10/month because of the channel package changes at the same time. Where in the contract does it say that this is allowed?!

lasagna

I think you'll find that you may well be at the end of your contract. My increase took effect the month after my original 2 year contract ended -- and at the same time they told me that I would be moving to the Extreme 2010 package which had a different channel lineup than my orignal package.

Even then, in many of the two-year contracts, I remember it saying that the price was only guarenteed for 1 year (with the second year adjustable to the then prevailing rate for the package).

YMMV

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