Child Item

Site Totals

61397 Questions Answered 270 Categories

Download Speed not what I'm paying for.

So recently(like 3-4 months) I've been trying to watch netflix and it's just horrendous. I've tried my pc, my xbox and my phone. The only thing that isn't terrible quality is when I watch via my phone and I'm using my data network. Now I know that Netflix and Verizon have been having problems, but I don't care. I'm paying you(verizon) for my internet speed and if you can't come through then that's a major problem. So I'm just wondering if you will be crediting me for the full amount of my internet bill for the past few months because I have not been receiving the speeds that I am paying you for?

Comments

SinCara

These are peer to peer forums. You aren't speaking to Verizon here.

bbinnard

As previously stated - this is a forum for end users. Verizon people (other than the forum moderators) do not look at these postings. Concerning the issue with FIOS and Netflix this means

The people who know don't talk, and the people who talk don't know.

If you search for Neflix here you will see that the issue has been going on for a long time and there are many postings about it. None of them (the postings) will help you.

viafax999

I have ZERO problems with Netflix and never have had any. No buffering, no pixillation, no issues whatsoever.

I suspect that it may be because I don't use the Verizon DNS servers, rather amd using OpenDNS. You may want to try them or Google DNS and see if you still have issues.

Hubrisnxs

I've never had issues either, I use Open DNS and also Level3's DNS servers.

Also make sure you ask netflix for a similiar credit. you pay them too, and they aren't delivering either.

Ubergruber

Reason I posted here is because that's what their support says to do. I wouldn't ask Netflix for a similar credit because they are delivering. Their obligation is to deliver the movie, which they have. Unfortunately Verizon is either capping the bandwidth or their network can't handle the traffic. I'm just frustrated because i pay for something and then I don't receive it. It's like buying a hot dog and only receiving a bun.

Child Item