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Cinemax HD Channel 920 - Video glitches?

Could you please forward this message to your Fios TV technical operations team?

I read a comment on another forum from someone with the same issue so I wanted to ask about it here:

I've been seeing a lot of mpeg video glitches onscreen on channel 920 lately, this is the only channel I am seeing this issue on. Seems to be between 10 and 40 times an hour (these are all relatively minor events lasting a couple of video frames for the most part).

I've noticed this for many months - sometimes the channel will be perfect for a few weeks or a month then it will have mpeg breakup issues for weeks. It seems to cycle between having video problems and not having video problems, so I don't believe this is any issue on my end as, like I said, this is the only channel I have any problem with.

On another forum someone commented it may somehow have something to do with the 'super head end' having an issue sending the video data to the local VHO (I am in VHO 15A), so I was hoping someone could check this out and maybe fix it permanently!

Thanks!

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[Deleted User]

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asparagus2

Thanks but I was hoping to get a message passed on to someone in technical operations as it wasn't an issue on my end (verified the issue at multiple locations and in more than one VHO). The issue has also affected 899, HBO HD, in addition to 920 for months (none of the other HBO or Cinemax channels were affected, only the main east feeds).

I guess most viewers either didn't notice the intermittent issues or just ignored them as the errors were generally small quick flashes onscreen.

Anyway, it appears that the issue was finally resolved January 13, 2014 and both channels are error free.

Hopefully this is a permanent fix and the channels won't revert back in the near future!

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