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Verizon to Frontier handoff...$69.99 to $140 overnight!

I live in WV, and for some reason Verizon has decided to sell all of our accounts to some other provider i've never heard of called Frontier. I signed up for the "Double Bundle" with Verizon about a month or two ago for $69.99/month. I just got my first bill from Frontier, and they have me signed up for a bunch of crap that i've never been signed up for, and they are charging me for each item seperately, and there's no mention of any kind of bundle...my total bill is now $142.00/month!!! I've called and spoke with 3 different people at Frontier, and they say they can't help! This is ridiculous, and i can't even get through to Verizon(on the phone) anymore because they are saying i no longer have an account with them. Well, you're the one i signed my contract through...so i don't understand why i shouldn't be able to receive support just in case there's a problem with the transfer of my account to Frontier? Frontier still hasn't corrected my bill, and now my only hope is that somebody at Verizon cares to help by contacting Frontier and getting my service/bill corrected. Please help!

Comments

ElizabethS

Perhaps if you check the Frontier FAQ board you might find some resource.

staindrocks

The Frontier FAQ isn't much help, since i've already talked to 3 different people with Frontier and they haven't been willing to help. Does Verizon still have my account information, or did they pitch it when they got rid of our accounts? Again, Verizon is who i signed up for the "Double Bundle" through...but Frontier has something completely different. Somewhere between my account moving from Verizon to Frontierf, someone changed what i was signed up for. All i need is for Verizon to provide Frontier with proof of what service i signed up for with Verizon...which again, is the "Double Bundle" plan @$69.99/month for 1 year. I never received a bill from Verizon after signing up for this(approx. 2 months ago), so i don't have any documentation to prove what i plan i had with Verizon. Can Verizon help or not?

lasagna

While I can't speak for Verizon, without a bill, you probably have little to go on ... but by the same token, this may also mean that Frontier has you on a month to month plan and thus you could look at what their "bundled" offerings might be and resolve your issue in that manner. You don't mention if you had a bill "prior" to the double-play and what that cost was ... starting there would be another angle. I suspect now that the divesture has gone thru, Verizon's probably going to be of little assistance since you are really now a Frontier customer.

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