No answer at 1800Verizon along with M-cards ceasing to work

mikemazz4

I added HBO to my service this Monday. When I go to HBO now on my two M-card devices I get a notice that the card needs to be activated with a phone number. I called the number, it reactivated, but still the same message! So I called 1800Verizon, went through the 5000 troubshooting steps where it suppossedly was going to reset my STBs at the completion I still have the message, but now NONE of my channels work except local channels. So I waited to talk to a REAL person. After it rang about 25 times I receive a fast busy signal and it hangs up!!!!! Who are you suppossed to call to get help!!!!!!!!!!!!!

tns2

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@mikemazz4 wrote:

I added HBO to my service this Monday. When I go to HBO now on my two M-card devices I get a notice that the card needs to be activated with a phone number. I called the number, it reactivated, but still the same message! So I called 1800Verizon, went through the 5000 troubshooting steps where it suppossedly was going to reset my STBs at the completion I still have the message, but now NONE of my channels work except local channels. So I waited to talk to a REAL person. After it rang about 25 times I receive a fast busy signal and it hangs up!!!!! Who are you suppossed to call to get help!!!!!!!!!!!!!

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Really unusual for it to just ring. Be on hold is one thing, but not answering is unusual. Perhaps it was trying to reach one of those Department that just work traditional Business hours.