I have been a verizon customer for quite some time now, with internet, cable landline and wireless phones all bundled together. It worked. Then we upgraded my husband's cell phone, and it's been nothing but a huge mess. Previously, I received one bill for everything, but apparently, verizon wireless is now a separate entity. I still received one bill for everything, but then after I pay it, I get 2 emails, just hours apart. "Verizon" writes, "we didn't get your payment." Huh? "Verizon Wireless" writes, we received your overpayment, and are crediting it to your next bill."
I go online to try to figure out what's going on, and start with a chat. From their I am given a phone number, and told "just call this number and tell them to bundle it together - it will get worked out!" I call, and literally spend hours on the phone, much of it on hold, passed between 3 different customer service agents, after first going through a nightmare with the robots. 2 of the agents were on the ohone with me at one point, one from Verizon Wireless, the other from "Verizon Communication," representing all my other services. Just as they claimed they would get it fixed, I was cut off, and left with a dialtone.
By then I was too exhausted to call back, but tried again a day later. The same hastle as before - and another hour and 40 minutes of my life wasted. Supposedly it's now set up so that I will get 2 separate bills. But the promised refund is not showing up on the new verizon wireless bill, and who knows if verizon communication received my payment.
I have to say that all of the customer service agents were very kind and did their best, but the Verizons are a huge MESS, and I am ready to move on. Ironically, even their survey is totally messed up! I got a request twice to take their survey, and both times got an error message when I tried! Feeling very, very, very frustrated!
{Meanwhile, just saw the little pic by my screen name, and it looks like the wicked witch in the wizard of oz! Seriously?? NO, I did not pick this! Can Verizon go any lower???}
So, how am I supposed to fill out the survey, when this is what I get?
