So I just got burned when I renewed my service for another 2 years. Seems the deal I got when I switched to Verizon of multiroom DVR for life (well really -$19.99 regardless ofthe dvr service prive) was only true as long as I didn't renew my contract. I renewed once with no problem, but in the recent renewal it was removed from my account. When I called customer service I was told it would originally be put back but it was not add back to my account. I called customer service again and I was told "discounts under old contracts are replaced by new promotions and don't carry forward." Since it is no longer offered it was just removed.
Not sure what "for life" meant, guess it meant for the life of my original contract or until they wanted to get rid of it? For those of you which have it, be aware it will go away if you renew. I see it as a "bait and switch", but maybe thats just me. Spent a while on the phone and there is nothing they could do about it. Next renewal I think it is time to start looking around again. Very disappointing!
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