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Customer service message center

Does anyone know how the customer service "e-mail us" option works? (My Verizon -> Customer Service -> How to Reach Us -> Email) I have attempted to use it several times. Each time, I get the following e-mail in response:

----

** Please do NOT reply to this email since it is not monitored. **

The reply to your verizon.com inquiry is ready. Because the nature
of the message is confidential, we want you to retrieve it in a
secure environment.

Please access:

http://www.verizon.com

Sign in to receive or to reply your message.

Your Verizon message box stores 10 new messages and 10 saved messages
for a maximum of 90 days. Any read or unread messages will be
automatically deleted after 90 days.

Thank you,
Verizon CFS Center

----

Which is fine, until I log into my account and am greeted with: "Welcome ... You have No New Messages from Verizon." I've talked with a couple of representatives about this, but no one seems to know the answer. One tried to tell me to check my spam filter, but the issue is not with my personal e-mail account. The other said she was familiar with the messaging system but couldn't find any messages for me. So where are all these mysterious replies hiding?

Comments

dslr595148

#1 Go to http://www.verizon.net

#2 Log-in as need be.

#3 Go to e-mail.

^^^

unknown

I don't have a verizon.net account as I no longer have service. However, I've gotten this same message in the past when I did have an account and there were no responses on that site either.

CindyB73

I am having the same issue. I got the same email and when I log in to find the message, I just get my inbox and it is not there. I am guessing there is another message box that I am missing. I have searched everywhere and I can not seem to find the Verizon message box. It is different then email, I think. Here is the message I keep getting as well. Any help would be appreciated! I can be reached back at my email at {edited for privacy} I do not see why they can not just answer through regular email. It is there server, so are they saying that there own server is not secure? Please help!

Thanks,

Cindy

[Deleted User]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

prisaz

Go to myverizon.com and log in. If you have any new messages that relate to your account, you will have a message at the top of the page. This is separate from your verizon.net Email Account. This is for your billing account. Mine says You have No New Messages from Verizon.

I guess I should have read all the posts in this thread before commenting.

Oops it looks like the message center can no longer be found on the myverizon.com web site. Is that link missing? Looks broke to me.

EllenG2

It's funny how the messages show up here, but there is no link to replies via secure site e-mail in the My Verizon home page or anywhere else. I received the same reply as these other people with an inquiry number, but no place to retreive it.

I don't know if you've ever tried to contact customer service about anything, but just this morning I was transferred several times after battling it out with the menu, only to be sent to a number that was no longer in service. I think the first opportunity I get to leave this mess, I'm ghost. I can only assume this is the ripple effect of the many job cuts this company has faced.

VerizonConfused1

I cannot find my message anywhere either. The email does not give a link to retrieve the message. It takes me an hour to talk to someone on customer service. The chat with an automated person doesn't work either. The forum moderator says that users are supposed to solve each other's problems. "Verizon message box" doesn't return any results in a verizon site and support search option. This completely ridiculous.

Could somebody please tell me where to find my message? I have no verizon email, no new messages popping up, and cannot find the message box after an hour of searching. My account is closed and I am asking about getting my account credit reimbursed. So if nobody can tell me where to find my message, could somebody (apparently not verizon, who does not help in these forums) tell me how to get my credit reimbursed?

Thank you all for reading.

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