Child Item

Site Totals

61430 Questions Answered 270 Categories

Refer a friend points

My situation is same as described here and I have no idea how to resolve it. Still no points on my account or my referal friend Any help?

https://forums.verizon.com/t5/General-Products-and-Services/Refer-a-friend-points/td-p/845470

Comments

Chronos_1

Hi Edulinka,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case

Edulinka

Can't find 'My Support Cases' Any help?

[Deleted User]

Hi Edulinka,

We have sent you a private message.

Edulinka

I was sighned to FIOS up by sales person (going door to door) and she missled me that if I sign up with her she will enter referal code and me and my friend will get points. 90 days later nothnig we did get and no way to complain about it. Who know what to do.

HELP PLEASE

jonjones1

@Edulinka wrote:
I was sighned to FIOS up by sales person (going door to door) and she missled me that if I sign up with her she will enter referal code and me and my friend will get points. 90 days later nothnig we did get and no way to complain about it. Who know what to do.
HELP PLEASE
P.S. What I see about this Forum(s) that next moderator will move it to PRIVATE mode and you end up no help.

1-800-VERIZON just Dial it as I wrote it. Via the letters from your phone.

speak to the customer service people.

Edulinka

I did talk to them several times. As soon as they hear REWARDS POINT they sending me to them so basicaly circle. Before I had cable and CS was much better than Verizon

jonjones1

@Edulinka wrote:
I did talk to them several times. As soon as they hear REWARDS POINT they sending me to them so basicaly circle. Before I had cable and CS was much better than Verizon

If calling is not working for you or you are getting the run around you then have choices.

you can cancel Fios via calling that same number. When you say cancel service your call is sent to retention’s department at this juncture tell them why you want to cancel.

verizon will or may give you what you claim you were promised.

if they don’t then go to a service that will be better for you.

Child Item