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FiOS Mobile Remote App (Apple and Android) DVR control doesn't work

I noticed that a significant number of people are having problems using DVR remote control. I followed the FAQ instructions by unplugging both the set-top box and the router and still cannot control the DVR with either the Apple or Android App. I do see the set-top box listed and I can view the disk contents. Unfortunately, the information is totally incorrect. I have recorded programs and the Apps show 0 disk space used.

When I tried to record a show from TV Listings, it shows "scheduling program..." and then the error message: Network Connection to FiOS services timed out. View the FAQ for possible solutions or try again later. I have done both with no success. Is this application not ready for prime time and should I wait for future updates. It seems a shame if that is the case, since this is one of the most important and useful features of this App.

Comments

Anthony_VZ

This app is fully functioning. The bad gateway message which is the most common error that may come up is fixed by us reconnecting our servers with the router. Your predicament is very different. The app says it connects but 0% is shown. I believe it may be connecting to a wrong account or had an issue during setup. Please uninstall the app then reinstall it. Also check the login information you are using by logging into the Verizon.com website using the same credential you are putting into the app. Make sure you see your current account information. If you continue to have problems please send me a private message so we can look at the account on the back end.

Tiedeus

I'm having the exact same issue. I've tried to uninstall and reinstall the app on an iPad, android, and iPhone with no luck. I also tried unplugging the set top box dvr which didn't work either. Any idea how to resolve this?

Hubrisnxs

chat support is especially good at fixing this kind of problem, reach out to them by hitting contact us at the bottom of this page.

Anthony_VZ

I am not sure if you took his advice and used the contact link. If you are still having this trouble please send me a private message.

lhdmulder

I am not able to get my iPhone or Ipad app using My FIOS, FIOS Mobile remote to connect to my DVR remotely. It tells me "there are no set-top boxes associated with the account". If I use the same credentials on a web-browser to remotely connect to my DVR, it works perfectly fine and I can see all recorded and scheduled programs.

I re-installed the app, rebooted router and set-top boxes, etc. No results.

Any suggestions?

Anthony_VZ

Because the FIOS Mobile remote and control the DVR box, but not interface with the recordings. You need to download the app Verizon FIOS DVR manager.

ddsp

I downloaded the new FIOS Mobile Remote to both iphone and ipad but all they do is get caught in a loop showing an error message.

For both I entered my Verizon username and password.

Both then tried to sign in, put up a white screen "Fetching Data" and then failed with the message "WARNING There are no Set-Top boxes associated with your account. You need at least 1 Set-Top box to use FIOS DVR Manager". The error message lasted a few seconds and then went away without my pressing the OK button.

From then on the app gets ccaught in a loop: it has the white screen sith "Fetching Data" and the spinning circle, then displays the error message for about a second, removes the error message for 2-4 seconds, and then displays it again.

When I close the app and restart it, it gets caught in the same loop.

I have three PDRs and three standard set top boxes.

From the TV controls. I can see the three DVRs and their recorded and scheduled shows
When I log into my VZ account, I can see the three DVRs and their recorded and scheduled shows.
When I access the modem controls, I can see all the IP Address for all of the Set Top units.

I have deleted and reinstalled tha app. I have rebooted my VZ router and the DVRs.

The only non-standard aspect is that we needed to change the router's subnet: the VZ router is 192.168.2.1 so the Set Top boxes (COAX connections) are all in the range 192.168.2.100 to 192.168.2.150.

Is this a bug in the APP - assuming that the Set Top boxes are on 192.168.1.100 to 192.168.1.150 (rather than starting with the gateway IP address from the router to get the proper subnet)?

prisaz

I have my phone registered under Menus\Settings\Remote DVR\Mobile Phone Settings. This is where I registered my phone nunber and it provided a confirmation code. My iPhone works great. Note there is an older App that was replace by a newer app. Make sure you have the latest application for your device.

I am not sure if a plain iPAD or other non phone devices work. I know there had been some complaints, and some requests for applications for non phone devices. Not sure on the status.

I requested one that did not require to go to the Verizon site and back. Why not a local App on the local Wifi? And Also a remote control application developed for your PC? All can be found on The ideas boards, along with many other ideas.

ddsp

According to the APP description, I have everything I need to connect with my iPhone:

A verizon FIOS-provided router
A My Verizon User ID and Password
At leasr one Set Top box or guide data...
A DVR for Remote DVR functionality ...
An HD set-top box for Remote Control functionality

But... I can not set my iPhone int he settings/Raemote because it is not Verizon!

Does this APP really require a Verizon iPhone?

PJL

@ddsp wrote:
I downloaded the new FIOS Mobile Remote to both iphone and ipad but all they do is get caught in a loop showing an error message.
For both I entered my Verizon username and password.
Both then tried to sign in, put up a white screen "Fetching Data" and then failed with the message "WARNING There are no Set-Top boxes associated with your account. You need at least 1 Set-Top box to use FIOS DVR Manager". The error message lasted a few seconds and then went away without my pressing the OK button.
From then on the app gets ccaught in a loop: it has the white screen sith "Fetching Data" and the spinning circle, then displays the error message for about a second, removes the error message for 2-4 seconds, and then displays it again.
When I close the app and restart it, it gets caught in the same loop.
I have three PDRs and three standard set top boxes.
From the TV controls. I can see the three DVRs and their recorded and scheduled shows
When I log into my VZ account, I can see the three DVRs and their recorded and scheduled shows.
When I access the modem controls, I can see all the IP Address for all of the Set Top units.
I have deleted and reinstalled tha app. I have rebooted my VZ router and the DVRs.
The only non-standard aspect is that we needed to change the router's subnet: the VZ router is 192.168.2.1 so the Set Top boxes (COAX connections) are all in the range 192.168.2.100 to 192.168.2.150.
Is this a bug in the APP - assuming that the Set Top boxes are on 192.168.1.100 to 192.168.1.150 (rather than starting with the gateway IP address from the router to get the proper subnet)?

I think you answered your own question. You changed the router's subnet to 192.168.2.1 verus the default 192.168.1.1. Your app is likely looking for something on the 192.168.1.1 subnet but the STBs are on the 192.168.2.1 subnet. They need to be on the same subnet to work, and 192.168.1.X is a different subnet than 192.168.2.X.

ddsp

Are you sure? It would be really DUMB to not use the subnet of the VZ router to determine the subnet of the STBs!

I can think of lots of reasons to change the internal IP address of the router

in my case, leaving the router at 192.168.1.1 would have required reconfiguring a whole slew of devices that are inside my router with its DHCP using static IP addresses from 192.168.1.1 to 192.168.1.99. The internal and external subnets must be different so I needed to change something. I therefore changed one unit (the VZ router) rather than reconfiguring my entire network.)

If it "assumes" that the router is at the factory defaults, it is at best sloppy coding but really should be considered a bug. (We all know the explanation of "ASSUME".)

You changed the router's subnet to 192.168.2.1 verus the default 192.168.1.1. Your app is likely looking for something on the 192.168.1.1 subnet but the STBs are on the 192.168.2.1 subnet. They need to be on the same subnet to work, and 192.168.1.X is a different subnet than 192.168.2.X.

PJL

@ddsp wrote:
Are you sure? It would be really DUMB to not use the subnet of the VZ router to determine the subnet of the STBs!
I can think of lots of reasons to change the internal IP address of the router
in my case, leaving the router at 192.168.1.1 would have required reconfiguring a whole slew of devices that are inside my router with its DHCP using static IP addresses from 192.168.1.1 to 192.168.1.99. The internal and external subnets must be different so I needed to change something. I therefore changed one unit (the VZ router) rather than reconfiguring my entire network.)
If it "assumes" that the router is at the factory defaults, it is at best sloppy coding but really should be considered a bug. (We all know the explanation of "ASSUME".)

Just curious, but why you call it "sloppy coding" when the coding works with the default settings (that is, the settings that Verizon configures the router to and the settings they say are the only ones they support) rather than your non-standard setup? Using the default factory settings is the supported configuration, not yours, so I'm not surprised the app won't work for your network.

ws11

I'm getting page network timeout error 201 when I try to access dvr through app.

Scallywag1

OK. So for the last month plus i haven't been able to connect to the DVR via the FiOS app. I have signed in. It allows me to pay bills, use the remote, and all other functions but when in try and access the manage DVR section it says that my username or password is incorrect. I've tried uninstall/reinstall, clearing cache, clearing data, rebooting DVR, and rebooting router and nothing so far has worked. Any advice would be appreciated. A month ago it worked.
I'm on a galaxy nexus running 4.2.1

NancyB3

I am having the same problem - can't access dvr from My Fios app. The error message is "enter both of and password" (or something close to that).

I have had this problem for a year or so - ever since an app upgrade. Had given up but just had to factory reset my phone (Samsung Galaxy S 3) (work issues not the D3!) so I thought I would try again.

I know that the logon is correct because I can see billing info AND I signed in to this forum with it.

It was the BEST Verizon app & I wish I could get it to work!

Thanks

Triples229

For several months now I haven't been able to login with my phone (LG Nexus 4) or tablet (Nexus 7). I keep on getting an error that my user name and.or password is incorrect. I know that not the case because I've carefully inputed in to make sure its right. I also tried with a Samsung Galaxy S III and it worked. So it appears it only works on some phones. But I downloaded the app from the market. Please help.

pgc

Have called many times. Always told to reboot set-top box and then run self-diagnostics. This works for about 1-2 weeks and then stops working until I do the reboot/diagnostics dance again. This is not an efficient fix for this bad app.

EileenN1

I keep getting a message saying my request is timed out check connectivity if problem exists change the channel. I've had three routers now all with the exact same issue how come Verizon has no clue how to fix this? I don't get a button to watch here or a record button and the TV listing is a completely white screen. My internet works fine all except this SORRY app!
Does anyone out there have a clue? I also get a screen asking to accept terms and conditions every time I try to open the Verizon mobile app. Hey Verizon don't offer apps that don't work!!

EileenN1

You have to go on the Verizon website and accept the terms and conditions there for this app. I went through this same problem and that fixed it ask tech support but you need a high level tech support person who knows what they are doing!

Bennero

Where on the website do you accept the T&C?

@EileenN wrote:
You have to go on the Verizon website and accept the terms and conditions there for this app. I went through this same problem and that fixed it ask tech support but you need a high level tech support person who knows what they are doing!

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