I upgraded my FIOS this week to add TV to my Internet and Phone plan so that I could watch the Super Bowl with my daughter, only to find that NBC requires the Preferred Service, not the Custom service that the sales rep sold me. Tried to upgrade to Preferred, and they tell me it won't be available until Tuesday, which is two days after the game!
Really appalling customer service and I am so angry right now I could spit. I haven't watched TV in 40 years and this was going to be the first football game I've watched in 30 (my daughter is a fan, but I'm not) -- and now we can't even watch the game without going to some bar and being around a bunch of drunks.
As soon as their office opens Monday, I am cancelling FIOS and getting some other phone and internet service -- no more Verizon and their constant price hikes and other garbage, and no more TV ever!
