Installation and General

chris100291

I wrote to one of the big VERIZON executives in Parsipanny NJ about how lousy my installation went back in November. There are two boxes on the wall of my apartment bedroom (one quite large) and a bunch of wires all over the place. I am not obsessive about aesthetics - but it looks like, well it doesn't look good. I got a call from some guy as a follow up - but when I try to reach him, his mailbox is always full. What a surprise. I am a really disgruntled customer. Nobody told me that I would have ugly boxes and wires on my wall beforehand. They said my builidng was wired and "ok" for Verizon Fios. Meantime, my service just kicks out every so often - sometimes multiple times during a single broadcast - disrupting the program (or show) and sometimes at a critical point in a story. It's annoying. And for this I am paying $125 a month (with internet that is slower than molasses). Not happy. Not happy at all. Too bad we are basically squeezed by these "too big to fail" monopolies (the other service provider is just as bad).

[Deleted User]

Hi chris10029,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.