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Four DVR box's in three months!

I am getting so frustrated with Verizon Fios!!!!! I have had three DVR boxes go out in three months and now waiting for a fourth. This one went completely out and so I have no TV at all and all the CSR can say is "You will receive your new box in 5 to 7 days". They are using outdated boxes here in FL and I was told by a Verizon tech that they are not even buying the box I have now any more, they just keep fixing them and sending them out knowing that they are crap. Every box I get looks like it's been pulled behind a truck on a gravel road and the hard drive sounds like a jet taking off. Also the CSR said they could not offer me any compensation for the days I don't have service, that's crazy. I know telling this won't accomplish anything but it's just good to be able to vent sometimes. I wish I could just tell them to come get all of their stuff and go with Brighthouse who at least sends a tech out to the house to take care of problems.

Comments

beetlejuice2

I dont know where you are in FL, but where I am there's no issues getting the newer boxes.

Maybe you should swap them out at a fios store instead. At least then you can see what they are giving you.

That's how I got my 7232. The store had a closet full of them.

wijames

I'm in Port Richey and have a store less than a mile from my house but that's another sore point with me. The third time my box went out, the CSR sent me to the store to pick up my new box but when I went over there, the manager was very rude to me and told me that he couldn't give me a box but he would order one for me and have it delivered. I responded to him that I couldn't believe that they didn't have any box's in the store and he told me "Of course we have boxes in the store but they are for NEW customers" and he would not give me a box. He also didn't order me a box and I ended up calling customer service again and they ordered one for me.

roaddogg1

That's part of the issue. Dealing with any place in Port Richey sucks. lol Sad, but true.

If I were you I'd take a trip out to the store on Dale Mabry. Might be further away, but thats what I did. No issues.

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