Does anyone know how to get in contact or have someone in upper management contact me? I have had nothing but problems with my service since I purchased it 3 or 4 months ago. I can't even speak to someone in one call about my issues. I hold for 45 mins or more to reach the 1st person and then I am transfered after they don't know how to help me (even though it is their department) this has me waiting another 45 mins. Now after an hour and a half I am starting over. I have had 4 service techs to my house and 3 cable boxes mailed to me, that does not include the ones that were brought here when the techs came. Since Verizon is the only provider in this neighborhood I assume they feel that I have no choice if I want and type of internet, phone or cable. I am contacting the FCC tomorrow. I am fed up with Verizon. I am still on hold with no resolutions after 3 hours, the last rep put me on hold and without letting me know transfered me back to the main menu. So far this is better than the last time I spoke with them I was on the phone for 7 hours and 37 mins. With all the money we pay as customers, why can't they hire more customer service reps. I am sure those poor people aren't treated any better than we are i'm sure it's not because they are paid so highly that they can't afford to hire more. If anyone at Verizon actually reads this please contact me and have it done by someone in management that can actually do something.
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