Trying to renew the 2 year contract

peter__p

Trying to renew 2 year contract.

Logging in into the account, select the wanted options.

On the "selection" page it states that i'm getting $20 discount. Also when i press "Add to Cart" it also states the $20 discount. However after the "Check Out" the $20 dissapears and only left $15 discount

anyone had that, how do i go about that. The person on the chat claims that the $15 is the right number. However givent the quality of the chat people, I dont trust them that much.

Selecting

FiOS TV Select HD 135+ channels, 25+ in HD (Sports Networks Not Included)

FiOS QuantumSM Internet Download and upload speeds up to 75/75 Mbps

FiOS Digital Voice - Unlimited Plan Local, regional & long distance + 20 features

$114.99/mo

Price Months 2 - 12 = $114.99/mo

Price Months 13 - 24 = $119.99/mo

In the Cart

• Verizon Triple Play $114.99

  2-year agreement

  Certificate for FREE LG G Pad 8.3 LTE or up to $200 off any tablet

  See bundle details
  Verizon Triple Play

  With 2-year agreement

  Total $114.99/mo

  close

  • FiOS TV Select HD
    135+ channels
    25+ in HD
    (Sports Networks Not Included)
  • FiOS QuantumSM Internet
    Download and upload speeds up to
    75/75 Mbps
  • FiOS Digital Voice - Unlimited Plan
    Local, regional & long distance + 20 features

  • $15 Agreement Incentive for 24 Months
  • $5 FiOS Quantum Credit for 12 Months

ADDTL SERVICES

1ST MONTH PRICE

INTERNET

• FiOSTM Advanced Wi-Fi Router FREE

  Total 1st Month Price

$114.99

Plus Taxes & Fees

Price Months 2 - 12 = $114.99/mo

Price Months 13- 24 = $119.99/mo

After Pressing Checkout

Your 2-year bundle price:

$119.99 months 1 - 12

$124.99 months 13 - 24

thanks

[Deleted User]

Hi peter__p,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.