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On Demand screen freezes entire system

Hello. After accessing the On Demand screen from the remote, the entire system freezes. I can only turn my TV on or off, but the cable box returns to the frozen On Demand screen. I can only fix this by unplugging the cable box and restarting. This has happenned twice in the last 24 hours.

Comments

Edg1

If on demand freezes it could be a few different issues. The box, wiring, splitters, or the router. I would call in a work with tech support or maybe have a tech come out.

TVpotato

When you call for tech support, they charge a fee on your bill. What kind of mess is that? Fios is trash!

Seeker1437

Tech support is a free service (especially for this issue) I've had it happen before. They just had to send me a signal and it fixed it for me.

January9

On demand froze entire system twice in 24 hours. The first time I was able to unfreeze it by unplugging the tv, waiting about 1 minute and then plugging back in. Everything had to reload. The 2nd time on demand froze, that solution did not work. I unplugged everything: the tv, the dvd box, the other box. It did not work. Then I unplugged the tv again for 2 minutes and held down the tv on button while unplugged for 5 seconds (found this guidance online).

It worked!!! Not sure if unplugging everything had anything to do with the fix or not, but I'm happily watching tv again😍

[Deleted User]

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