A salesman with the name of Lenny sold me my Verizon Fios package last year. I was sold on it because it was a lot less expensive than Comcast. My total bill was to be $158/mo and not to exceed an additional $10 increase for the following year. Guess what? Verizon increased my bill up to $200. Their reasoning is because my package was only good for up to a year and nothing more. Furthermore, they never heard of the salesman. Apparently, he was from an outside agency doing work for Verizon so it does not take any responsibility for what he did. I plan on calling the Massachusetts Attorney General to see what I can do. Meanwhile, I'm looking for affordable packages and and salespeople with morals. As I recall from my Business Law schooling, a company is responsible for an agency's actions. My young daughter misses Comacast because it had better children's programming.
