i tried to call support which took about an hour to get through to a person. i told him how screwed up the tv listing page was and he told me i was the only one who has complained. so i asked to speak to a superviisor and after another hour on hold i got one who said the same thing. i asked him to log in and see for himself he said tech dosent have the abiliy to do that. can you believe that? i guess i pay too much for this service to get service!