Can a verizon customer service representative please fix my account? I switched from a triple play package to an internet only package on 1/31/2012, returned all of my equipment on 2/6/2012 in the prepaid package, and was charged a non-returned equipment fee on my next bill, with other fees building on top of it ever since. I called customer service on 3/24/2012 and spoke to an Anastasia who took down my receipt number from the post office from when I dropped off my equipment. She advised me to only pay the correct charge on my bill (which I've been doing ever since) and a supervisor would contact me. Well it's been almost 5 months and verizon hasn't contacted me and the bill keeps growing with incorrect fees, charges, and taxes.
I'm not sure if this is what caused it, but the letter I received with the prepaid package to return my equipment ONLY requested the cablecard I had, not the tiny cable box and remote which I also had in my possession and no longer needed. However, being the good customer that I am, I made sure to returned ALL of my equipment in the package.. packing it up nice and neat with bubblewrap, making sure it was safe to go through the mail system. I even asked the post office clerk to be sure that the prepaid package would be sufficient to ship the weight of all of th equipment (since I figured the package might have only been paid up to an amount sufficient enough for a cablecard.) The post office clerk assured me it would reach it's destination. I requested a receipt and was on my way thinking I had gone above and beyond what any normal customer would do. Of course, on my next bill, I get a charge for non-return of equipment. Figures.
FYI - currently there is an overcharge of $134.10 on my account and I should only owe $54.99 each month. If I don't receive a response soon, my payment will again be for only $54.99 as originally advised by Anastasia.
Thank you,
Scott S.
