I've been enrolled in Easy Pay and Paperless billing for years without issue. However, I have received two notifications this month that my account is past due, one notification in my verizon.net email and one by mail. I called Verizon and the rep told me to ignore it as my payment is being processed. I checked again today and the payment has still not been processed and it was due 1/7/12. I checked on myVerizon.com account settings and it says that I am still enrolled in Easy Pay, so why isn't Verizon processing my bill and instead sending me letters saying my service could be terminated and subject to early termination fees if not paid by 1/26/12?
The only change I have made to my account recently is switching my traditional phone service to FiOS Digital Voice. I have read in this forum that others have had issues with Easy Pay when changes are made to their account. Please confirm that this issue will be resolved and that my bill will indeed be processed on time.
