I paid my bill electronically last month. The money was taken out of my account and when I looked on the website, it says "payment not received". Why?
Your specific request has to be handled outside these forums with a Verizon representative that can actually review your account.
Please try to send an email or chat from our Verizon.com Contact Us Page http://www22.verizon.com/content/ContactUs/
You can choose the email or Live Chat option.
