renewal center is broken and live chat doesn't grasp what the problem is

xirian1

Hi,

My bundle came to an end this month, so I decided I'd upgrade. When I go to the upgrade center, I'm offered digital voice and 35/35 fios for $74.99/month. However, Once I get to the summary page, it shows the discount on the first month, listed as a 24 month discount. Months 2-24 however are full price, over $90. Live chat told me these are correct, which it is not, as 24 months would mean a credit for 24 months. How can I get to someone who will actually give me the quoted price instead of sticking their fingers in their ears?

scarletfever

I completely agree. My first month price always comes up cheap, and then months 2-7 are higher, and after that is significantly higher. I've complained about it on the forums and never get a response. I also chatted with someone and they acted as though nothing was out of the ordinary.

The only threads here that never get replies are the ones referring to the renewal center. It's fairly obvious that they just try and trick people into thinking they'll start over at a low price, when reality that price is only good for the first month.