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waiting for a supervisor for 5 hours 31 minutes

I have been on hold for 5 hours and 31 minutes waiting for a "supervisor".

Please don't tell me to hang up, because I've tried calling them back on my cell phone, and was told I should just stay on hold, since I'm in a 'que" and it's first come, first answered.

I've been waiting for a supervisor since the billing clerks, can not help me with my billing issue on my phone. I've sent an email but lord knows, when that will be answered.

For 5 hours now, I've been listening to their awful music and every few minutes the recording that says, someone will be right with me. How can a customer, mean so very little to Verizon?????

Thank goodness for speaker phones, since I can do my job, as I hold. Just hope the phone battery lasts as long as I do.

Comments

[Deleted User]

Hello waitinginde,

This is a peer to peer support forum where members help other members. Perhaps if you could post your exact issue, one of your peers can assist you.

Regards,

KaLin

waitinginde

Thanks for your response, but really, I don't think that my peers will correct the billing issue that I have. I can vent to my peers, but I was told by Verizon's billing clerk, that only a supervisor can solve my problem and here I wait, it's been 6 hours and 15 minutes now.

If I had the option to leave a message, I would have done that hours ago, but no, there is no option for that.

It figures that a phone company has a horrible phone system. I guess it's like a car mechanic, whose car never starts.

Pathetic, customer service.

ElizabethS

Please post your issue here so that we may direct it to most appropriate source to assist you.

waitinginde

No, I'm not going to post my billing issue here. My issue now, is the fact that no one answered the phone, after being told I was being transferred to a "supervisor".

If you are a Verizon Administrator, why don't you go tell the billing dept, they have a real problem with their phone lines if they leave someone on hold for what ended up being 8 hours and 4 minutes. Not that the "supervisor" ever answered the phone at Verizon, but I eventually gave up. I guess that's what the "supervisor" wanted me to do, in the first place.

At this point, my billing issue is secondary. The fact that Verizon kept a customer on hold for 8 hours, is now a MAJOR issue with me and should be for any Verizon customer, who wants a simple request, taken care of.

I didn't come on this forum to talk about my billing issue, but rather the LACK OF RESPECT, that Verizon has for their customers.

Hire more people for heaven's sake, if you can't take care of the call load. There are plenty of people that are out of work that would work for Verizon.

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