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I'm done. 4 different reps at Verizon have made promises that they haven't kept. I have had to explain to one after the other what has gone on and still no resolution. What the heck kind of company treats their customers like that? I'm so sorry I ever switched. Comcast never treated me this way.

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ElizabethS

Hello JoanO

If you could describe your problem, perhaps one of our users could suggest a better way to reach a resolution.

angry_customer1

I have had the same problem. Verizon treats its customers with contempt.

Go back to comcast. Run, Run away as fast as you can and never look back.

Gerry_D

IMHO: the problem is that so-called technicians, (people who read English poorly), are in India and one can never talk to an intelligent person in the good old U.S.A (at least that is the problem I have been having since May 2010. Smiley Sad

I didn't mean to hijack this thread, just that it's so frustrating that "Verizon" is the only game in town, they have the rulebook and the pencil with an eraser and change things to suit their whim. Smiley Sad

prisaz

@Gerry_D wrote:
IMHO: the problem is that so-called technicians, (people who read English poorly), are in India and one can never talk to an intelligent person in the good old U.S.A (at least that is the problem I have been having since May 2010.
I didn't mean to hijack this thread, just that it's so frustrating that "Verizon" is the only game in town, they have the rulebook and the pencil with an eraser and change things to suit their whim.

I always get someone in Garland, Texas.

DisgruntledRaj

Way to go! Not that I support Comcast.

But Verizon ain't getting nowhere with this kind of customer support.

lasagna

Rather than abusing the forums and resurrecting old threads on exactly the same topic, why not describe an issue someone here might actually be able to help you with. Remember we aren't Verizon customer service and can't help you with account or billing issues.

ComcastForLife

I agree with JoanO: Verizon customer service is sub-par. I have not been able to find an online option to provide service feedback, and so as this is my only outlet, I will take advantage of it since it appears someone at Verizon (ElizabethS) is moderating and therefore reading this. I have been trying to cancel my order via phone call into "customer service" and after being put on hold for what is typically 30 minutes-- my latest being 33 minutes and 5 seconds-- I then have to ask several times to cancel the order. The response to each verbal request is a sales pitch, essentially begging me to stay and pretty much telling me that I have no valid reason to cancel. Here's a valid reason: the customer service is awful and I do not want to pay for a provider that treats its customers that way. It is not considered customer service if my request as a customer to cancel the order is repeatedly ignored or met with what I call belligerent refusal by the representative. I am still waiting for my confirmation email letting me know that the order has been canceled.

dslr595148

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