Updating credit card billing information for DSL. Help would be appreciated.

Ascot2

I have phone and DSL services, and they are billed separately. The Internet portion is set to autopay. A few days ago, I got a message from Verizon saying the card we have been using for this was declined. It has expired, so I need to update the credit card on-file for our Internet service.

However, I cannot for the life of me find where to go to do this on Verizon.com. The bills are listed separately on my account overview, but when I try to go in to make a payment, all it lists are charges associated with the phone portion of the bill, not the Internet charges.

It seems like what I am trying to do here should be straight-forward. If anyone could give me a bit of a walkthrough for what exactly I am supposed to be clicking on, I would appreciate it.

smith6612

If you log into your MyVerizon account at http://my.verizon.com/ you should be able to click on "View Bill" or "Pay Bill" in the Account settings and set up EasyPay with your new payment information. There should be a button right on the main page of the account for all of this.

What you can also do is ask Verizon to join together both accounts so that payment is handled on a one-time basis, but be aware of the gotchas that may come from this (speed reduction, billing issues, bundle changes, etc).