I just spent 1 1/2 hours on the phone with Verizon customer service about a billing issue, 70 minutes of which were spent holding for somebody to pick up. I spoke to 3 different people, 2 of whom were the rudest customer service people I've ever spoken to ever. The last one, a {edited for privacy} who's supposedly the supervisor I asked for, was even ruder than the first one. She was screaming at me, cutting me off, was very snappy and was never once apologetic for the bad customer service experience I got. Terrible, terrible experience. I was also told by the 2nd person I spoke to that I will the get the refund for a credit for an account that was terminated on aug 1, 2012 until December. The last rude one told me 60 days. Can somebodyexplain to my why it takes that long?
Buy more than anything, it was the horrible customerservice I'm writing about.
