Hello! We just got our account with Verizon on the 3rd september. We already had to have technicians come to even make the phone and internet work, because something was wrong with the line. Yesterday was my birthday and the phone and highspeed internet went suddenly dead. No dialtone outside at the box. An hour of my time on my birthday went down to talk to Verizon hotlines who tell me a technichian comes some time between now and the 12th October. Really? Half a month our phone and internet will be out, and we pay meanwhile? I feel like customers 2nd class. All is about Fios, normal service is nothing. I need a landline phone to talk to my family overseas.
We signed up for 1 year of service. Is there a grace period in which we can cancel our account without still having to pay? When it goes out already in the first month I doubt thatit will be very stable in the future and the service will not get better either. I already spent 6 hours this month on Verizon hotlines, and I am done. Thank you, Sonja
